Updated 8 October 2026
Sunnn Pty Ltd (“Sunnn”, “we”, “us”) is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains what personal information we collect, why we collect it, how we use it and how to contact us about it.
What we collect
We collect: your name, contact details (email, phone), the address of the property you’re considering for solar/battery, and basic usage information about your electricity consumption. If you apply for finance through our partners, the lender will collect additional information directly from you.
Why we collect it
We use your information to design and quote your system, to apply for STC and rebate entitlements on your behalf, to coordinate the DNSP application, the meter changeover and the install, and to keep you up to date on your project. With your consent we may also send you product updates relevant to your system.
STC assignment
When you proceed with a Sunnn install, you assign your Small-scale Technology Certificates (STCs) to Sunnn at the point of sale. The STC discount is shown as a separate line on your written quote. Federal Cheaper Home Batteries Program rebates are administered by the Clean Energy Regulator and applied through the same mechanism.
Who we share with
To provide our solar and battery services, we share relevant information with the Clean Energy Regulator (for STC and CHBP claims), your distributor (DNSP) and electricity retailer (for connection and meter changes), your finance provider if you opt for finance, and our installation partners. We also use the operational, communications and AI providers described below.
Sunnn CRM and mobile apps
Sunnn CRM is a workspace for authorised Sunnn staff. It helps us manage customer work, sales, appointments and communications. The information it handles depends on the features used and may include:
- Staff profile, contact, account, role and sign-in information, and customer contact, property and energy records.
- Emails, text and team messages, call recordings and transcripts, notes, tasks, appointments and calendar entries.
- Uploaded documents, photos, videos and voice notes, and support requests with screenshots and diagnostic details.
- Quotes, deals, signed agreements, purchase milestones and values, and staff commission, bank-account, ABN and GST details.
- Work activity, feature use, search-derived information, error reports and security records.
- Device notification tokens and app preferences. Optional Meetups features use a chosen suburb and an approximate location to suggest nearby colleagues.
We use this information to provide CRM features, coordinate work, communicate with customers and staff, administer commissions, support users, protect accounts, diagnose problems and improve our services. The iPhone app links its notification token to the signed-in account so work notifications can reach that person. Face ID and device-passcode checks take place on the device; Sunnn does not receive biometric templates.
Sunnn+ and your home energy information
Sunnn Pty Ltd provides Sunnn+, a service for monitoring and managing supported home energy systems.
We collect your email address and account identifiers to sign you in, link your system and provide support. Where supplied, we also hold your name, site label, electricity meter identifier, region and installation location. We hold the permissions, API credentials or authorisation tokens needed to connect your chosen battery manufacturer and energy retailer. These may include Fox ESS, SAJ, Sungrow, Deye, Sunsynk or Tesla Powerwall, and Amber. Available integrations depend on your setup. A GloBird tracking setting does not authorise energy trading through GloBird.
We receive battery, inverter, solar, household consumption and grid import/export readings, together with device identifiers, operating status, settings and control history. We use these to show your dashboard, operate authorised energy controls, protect reserve settings and explain what your system has done. We also hold energy earnings calculations, account entitlement and subscription status. Payment details are handled separately by our payment provider; the store app does not ask you to enter a payment card.
If you enable supported phone notifications, we receive a device notification token and your notification preferences so alerts can reach your device. You can turn notifications off in device settings. Face ID and device-passcode checks happen on your iPhone. Sunnn does not receive your face scan, biometric template or device passcode.
If you send a support report, we receive your message, account email and any screenshots you choose to attach, together with page and device/browser details. Reports are sent to our support systems. Attached images are stored privately and can only be opened by signed-in Sunnn staff. Do not include passwords, access tokens or other information you do not want included in a support report.
Where enabled, usage analytics record page views, interactions and sampled, masked session replay to help us find problems and improve the interface. The current implementation masks input text and blocks images in replay. It uses a temporary analytics identifier rather than an account profile. Masking does not mean that no data is collected.
We exchange the information necessary to connect and operate your system with your chosen equipment provider and retailer. We also use providers for hosting, databases, file storage, email, support, analytics, payments and phone notifications. These include Vercel, PostHog, Slack, Stripe, Gmail or Resend for email, Open-Meteo for configured site forecasts, and Apple's notification service where the relevant feature is used. Our database provider also processes information on our behalf. Providers may process information outside Australia. A provider's own energy or equipment account remains subject to that provider's privacy policy.
We keep account and energy records while needed to provide the service and meet applicable record-keeping duties. Support records, security and operational audit records, payment-provider records and backups can have different retention periods. They are not all removed automatically by the in-app account deletion action. We will explain any records we need to retain when handling a deletion request. We do not promise that all copies held by separate providers are erased immediately.
You can request account deletion inside Sunnn+ using Delete account, typing DELETE and confirming. The service first tries to stop trading safely and cancel any active billing. If those steps cannot be confirmed, deletion stops and the app tells you to retry or contact us. On success, the main account, connected site records, stored connection credentials, readings, notifications and registered push devices are removed. This does not close your separate battery-brand or retailer accounts. Uninstalling the app does not delete your Sunnn+ account.
For help, access, correction, deletion of retained support records or a privacy concern, email info@sunnn.co or use https://sunnn.co/data-deletion. Tell us that your request concerns Sunnn+ and give the email associated with your account. Do not send passwords or sign-in codes. We may need to verify your identity before acting.
Service providers and AI-assisted features
We use providers for hosting and data storage, communications, notifications, payments and accounting, and AI-assisted features. Providers may process information outside Australia.
AI-assisted features send relevant call transcripts, notes, documents and other CRM content to third-party AI providers, including Anthropic and OpenAI, for processing, summaries or classification. Jev comparison features use TypeSafe with limited or redacted inputs. Ask Contacts comparisons send a limited vocabulary and retain an inferred search category and comparison result, rather than the original question or staff identity in that comparison record.
Advertising measurement
We use Meta to measure and improve Sunnn advertising. This can involve sending customer contact details in hashed form, verified Meta lead identifiers and sales milestones, including signed agreements and their value. These identifiers can be matched to a customer; hashing does not make them anonymous. This customer advertising measurement is separate from addressing staff app notifications.
Your choices
You can change notification, camera and microphone permissions in your device settings. Disabling a permission may stop the related feature from working. For questions about AI processing, to withdraw consent for optional uses, or to request access, correction or deletion, email info@sunnn.co. We may need to verify your identity and authority before acting on a request.
How long we keep information
We keep staff and customer records and call recordings for as long as we need them to run the business and meet our legal record-keeping duties. After that we delete them. Anyone can ask us to delete their data sooner by emailing info@sunnn.co.
Our data deletion page explains how to make a request, what information to include and why some business or legal records may need to be retained.
How to access, correct or complain
You can request access to, or correction of, your personal information at any time by emailing privacy@sunnn.co. If you have a complaint, contact us first and we will respond within 30 days. If you’re not satisfied with our response, you can escalate to the Office of the Australian Information Commissioner at oaic.gov.au.