Updated 8 October 2026
Sunnn Pty Ltd provides the Sunnn CRM app for authorised staff and holds information about customers and business work. Staff and customers can use this page to request deletion of their personal information. Staff can also request deactivation of their CRM account.
Send your request
Email info@sunnn.co with the subject “Sunnn data deletion request”. Please include:
- Your name and the email address or phone number associated with your Sunnn record.
- Whether you are a customer or staff member, so we can find the right records.
- Whether you want to delete particular information, deactivate your CRM account, or both.
Do not include passwords, sign-in codes, bank details or identity documents. If we need more information to verify your identity or authority, we will explain what is needed and how to provide it.
Sunnn+ accounts
Sunnn+ is our service for monitoring and managing supported home energy systems. You can delete your Sunnn+ account yourself in the app, or ask us to do it.
In the app: open Settings, tap Delete account, type DELETE and confirm. Sunnn+ first tries to stop trading safely and cancel any active billing. If those steps cannot be confirmed, deletion stops and the app tells you to retry or contact us.
By email: if you cannot use the app, email info@sunnn.co with the subject “Sunnn+ data deletion request”. Tell us that your request concerns Sunnn+ and give the email address associated with your account. Do not send passwords or sign-in codes. We may need to verify your identity before acting.
What is removed: when in-app deletion succeeds, your main account, connected site records, stored connection credentials, readings, notifications and registered push devices are removed. This does not close your separate battery-brand or retailer accounts. Uninstalling the app does not delete your Sunnn+ account.
What may be kept: in-app deletion does not automatically remove everything. Support records (including messages, screenshots and copies in our support systems), security and operational audit records, payment-provider records and backups can have different retention periods. We will explain any records we need to retain when we handle your request, and we do not promise that copies held by separate providers are erased immediately. To ask about retained support records, email us as above.
What your request can cover
You can ask about account and profile information, contact details, app preferences and notification tokens, work activity and diagnostics, messages, notes, call recordings and transcripts, photos and uploaded files associated with you. Tell us if your request concerns specific records rather than your whole account.
What happens next
We review the request and may verify your identity and authority before changing access or deleting information. We will explain which information can be deleted and which records need to be retained for business or legal record-keeping duties.
We keep staff and customer records and call recordings for as long as we need them to run the business and meet our legal record-keeping duties. After that we delete them. Anyone can ask us to delete their data sooner by emailing info@sunnn.co.
Deactivating a staff account does not automatically remove customer contracts, installation or warranty records, financial records, or information needed for an ongoing complaint or other business obligation. Deleting the app from your phone does not delete the information held by Sunnn.
Other privacy requests
You can use the same email address to request access or correction, ask about optional data processing, or raise a privacy concern. Read our Privacy Policy for more information about the data we handle and who we share it with.